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Last updated: 2 days ago
About Mazda Gabriel St-Jacques
Welcome to an environment carved by the strength of our conviction: we, like you, are drivers in the soul, and are dedicated to sharing the pleasures of driving Mazda. Go to full description...
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Today: 07:30AM - 09:00PM
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Mazda Gabriel St-Jacques, Montréal Reviews (4)
Be aware, they will cheat on you easily on a way that you event don't notice as they are very professional in it.they pushed and convinced me to buy a life-time anti rust on a new car but nothing mentioned on the guarantee in terms of time; after signing the contract just said this oily anti rust will last 5 years.much to my surprise, when I got a mechanic checked my car, no anti rast was applied.they just knew that a new car won't rust in 5 years and charged me almost$1300 for it!
From the receptionist to the service manager, I experienced poor customer service, language issues and lies.
The diagnostic for $89 + tax was supposed to be 60-90 minutes long and include computers hooked up to sensors etc. Instead I received a three line summary stating that the distributor needed replacing and the car started intermittently. No other problems were detected on my 19 year-old car. Interestingly, the driving belt needed tightening and screeched upon starting but they never even noticed this!
Cost to repair: $1300 + tax (part and 3 hours labor)
I asked for an image and description of the distributor part to which the service manager agreed. He never sent it!
The technician had forgotten to reconnect the wire on the distributor and following the diagnostic, I discovered 2 wires standing up with male endings, one of which connected to the distributor.
A reputable garage quoted one hour labor and suggested getting a second-hand part due to the car's age.
My repair cost: $220
I would not recommend Mazda Gabriel.
The diagnostic for $89 + tax was supposed to be 60-90 minutes long and include computers hooked up to sensors etc. Instead I received a three line summary stating that the distributor needed replacing and the car started intermittently. No other problems were detected on my 19 year-old car. Interestingly, the driving belt needed tightening and screeched upon starting but they never even noticed this!
Cost to repair: $1300 + tax (part and 3 hours labor)
I asked for an image and description of the distributor part to which the service manager agreed. He never sent it!
The technician had forgotten to reconnect the wire on the distributor and following the diagnostic, I discovered 2 wires standing up with male endings, one of which connected to the distributor.
A reputable garage quoted one hour labor and suggested getting a second-hand part due to the car's age.
My repair cost: $220
I would not recommend Mazda Gabriel.
Very good Mazda dealership, I was welcome by Jim Turnbull who confirms my intention to choose my new car for my birthday! I’m a happy-new-owner of the SUV Mazda CX-9. I’m so proud of it… Many thanks to Jim and Mazda President’s team.
Bad experience for me. I brought my Mazda Protege there for inspection and it came back with a huge noise from the exhausted pipe. I called them and they said the problem was there before and got worse in the garage by coincidence. Quote what the advisor from Gabriel said, "Just like when you park your car in the parking lot tonight, and battery is dead tomorrow morning, is that my fault?" Hell, yes, if it is in your parting lot, I suppose.
Additional business details
Email address:
relationclient@mazdagabrielstjacques.com
Payment methods accepted:
AMEX, MASTERCARD, VISA, CASH, INVOICE
Chez Mazda Gabriel St-Jacques, nos experts Mazda sauront vous écouter pour vous diriger vers le véhicule qui correspond à vos besoins, qu'il s'agisse d'une berline, d'une coupé, d'une voiture de luxe, d'un VUS, d'une sportive puissante ou d'un véhicule hybride.
Être client chez Mazda Gabriel St-Jacques signifie bien plus qu'être propriétaire, c'est avoir toute l'assurance d'être traité comme il se doit, que ce soit pour un simple entretien, des pièces de rechange ou d'une réparation de carrosserie.
Chaque véhicule d'occasion est passé en revue afin de lui attribuer la certification Mazda. Le programme Mazda Certifié: pour l'achat d'une voiture d'occasion en toute tranquillité d'esprit.
Services:
Leasing, Mazda Leasing, Mazda Sales, Mazda Service, Sales, Service